Club Point Health & Fitness in Mortlake is more than just a gym. As a full-service health club, members can access a wide range of offerings including group fitness classes, personal training, exercise physiology, and allied health services such as physiotherapy. At its core, though, Club Point is about community. Most members know each other by name, and the team is committed to creating a welcoming space that supports people at every stage of their health and fitness journey.
When it came to running the gym side of the business, Club Point had been using Clubware alongside other tools. Club Manager, May Zin, saw an opportunity to take the next step with a modern, cloudbased system that would simplify operations and create more efficiency. “We wanted to minimise how many systems we were using and maximise efficiency.”
That’s what led Club Point to make the move to Xplor Gym.
“Moving from Clubware to Xplor Gym was really about stepping into something more modern and cloud-based. Now everything’s in one place, it saves us time and makes things run so much smoother.”
May Zin – Club Manager
Making the switch
Like any system change, the transition involved a little preparation. Policies and processes were updated, and member terms and conditions refreshed. For May and her team, it was a valuable opportunity to review how the business was set up and make improvements along the way.
“It was a little bit of work at the start, but worthwhile. The system is very user-friendly, and once we had our templates in place, everything became simple, fast, and consistent”
Since going live with Xplor Gym in late May, the results have been clear. The team quickly adapted, and the benefits were felt almost immediately.
Less admin, more time for members
One of the biggest changes for Club Point has been the shift away from manual admin. Previously, staff had to keep on top of membership renewals, follow up on overdue payments, and send cancellation emails one by one. It was time-consuming and often distracting from the parts of the job they enjoyed most.
With Xplor Gym, many of these tasks now happen automatically. Renewal reminders, membership holds, and cancellations are built into the system, reducing errors and saving hours each week. For May, the difference has been immediate. “There’s been a huge admin reduction, definitely time saving,” she explained.
“It has significantly changed how much time we put into admin, which means we can focus on other things like more sales and outreach.”
By removing the burden of repetitive work, staff who once spent their day chasing up payments now have more capacity to engage with members, build stronger relationships, and contribute directly to the club’s growth. The result is a smoother-running business and a better experience for everyone.
Smarter operations and member experience
For members, the improvements have been just as noticeable. Booking a class no longer means waiting at reception or phoning ahead. Instead, they can jump into the Xplor Gym app, reserve their spot, and receive an automatic reminder so they never miss a session. The app also makes it easier for members to stay connected with the club, whether it’s updating details, checking timetables, or managing their membership on the go.
“Running classes through Xplor Gym has been great. The reminders and the app make it really easy for members and for us.”
Behind the scenes, staff benefit from having all this information in one place. With bookings, payments, and communication tools integrated into a single system, it’s easier to keep track of member activity and respond quickly when needed. And when questions do come up, the support from the Xplor Gym team has given May confidence throughout the transition.
“The support team is quick to respond and very accessible. Our account manager has been great at following up on feedback.”
Together, these changes have helped Club Point deliver a more seamless, professional experience that fits the expectations of today’s members, while keeping the community feel that makes the club unique.
Looking ahead
For May, moving to Xplor Gym has set Club Point up with a strong foundation for the future. The system already makes a clear difference day to day, and she is confident it will continue to evolve in ways that support the club’s growth.
“Xplor Gym already works so well for us, and I know it will only keep getting better as more features are added.”
With a modern platform streamlining the everyday, the team at Club Point Health & Fitness is free to focus on what matters most: supporting their members and growing their community.
You might also be interested in…
Article by Xplor
First published: 05 November 2025
Last updated: 05 November 2025