In March 2020, the world went into a lockdown that forced gyms across the globe to close their doors to members indefinitely. In an instant, gym-goers lost their access to familiar routines and fitness professionals faced the unprecedented challenge of finding a way to allow their members to continue their exercise habits.
A wave of worry washed over the fitness industry: how do we keep members engaged to continue to exercise with us, so that they don’t cancel their membership?
![](https://xplorgym.au/wp-content/uploads/sites/6/2024/02/RXGym.png)
“It’s crazy to think that my business is now online and not in the gym. Being able to offer an online service in a time of crisis has been a game-changer.
All of a sudden we’ve opened up to a whole new demographic in our location.“
Patrick – RXGym
![Xplor Gym On Demand Workout and exercise videos for virtual training](https://xplorgym.au/wp-content/uploads/sites/6/2024/02/On-Demand.png)
Driving brand loyalty through a more connected fitness experience
On Demand can boost engagement and, when combined with a branded fitness app, can preserve brand loyalty long after exercisers have left the gym floor.
![](https://xplorgym.au/wp-content/uploads/sites/6/2024/02/RXGym-Brand-Loyalty.jpg)
![](https://xplorgym.au/wp-content/uploads/sites/6/2024/02/RXGym-On-Demand.jpg)
Article by Xplor Gym
First published: 29 February 2024
Last updated: 04 March 2024