Engagement
How to Retain Gym Members Before They Cancel
Spot at-risk members early and win them back with these engagement and retention strategies.
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Taylor Maich
ANZ Director of Strategic Accounts Gym
Tayler is the ANZ Director of Strategic Accounts for the Gym team, where she’s focused on driving growth through innovative software and building strong, lasting partnerships with our customers.
With over 19 years of experience in the health and fitness industry, Tayler is passionate about using software to help businesses succeed and thrive. Her deep knowledge of the industry and commitment to supporting clients make her a true asset to the team and her customers.
When she’s not working, Tayler loves staying active with Reformer Pilates, hiking, and stand-up paddle boarding. She also enjoys spending time with her furry friends as a dedicated dog-sitter.
Articles by Taylor Maich
Retention
How Nutrition Guidance Can Supercharge Gym Member Retention
Learn how to support members’ health and boost retention by integrating practical nutrition guidance into your gym’s offerings.
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Events
Beyond Activ APAC Festival 2025 Event Guide
Get ready for Beyond Activ APAC 2025, 2–3 December at Melbourne’s Crown Conference Centre. Check out our event guide to help you plan your visit.
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Engagement
How to Get Actionable Feedback That Drives Retention and Growth
Learn how to collect and act on gym member feedback to improve retention, strengthen loyalty, and build a thriving, community-focused fitness business.
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Retention
Why Members Quit Gyms: 5 Key Reasons and the Best Ways to Reduce Cancellations
Understand why members quit and apply proven strategies to reduce gym cancellations and boost retention.
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Growth
Social Proof for Gyms: How Member Stories Can Attract & Retain
Celebrate your members! Success stories and social proof help gyms attract new faces and keep loyal ones happy.
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Management
Prioritising payments: what do your members want?
It’s not just about what members pay, but how they pay. Discover how flexible, seamless payment experiences can boost retention in your gym.
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Management
How to Reduce Costs at Your Gym in 2025 and Beyond
Wanting to lower costs and grow your gym? From staffing to gym equipment, explore practical cost-saving strategies to improve efficiency and cash flow.
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Events
Connected for Growth: The Future of Smart Gym Operations
Discover the highlights from our panel at AusFitness Industry 2025, where leaders explored how tech is transforming gym operations, growth, and retention.
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Retention
How Can Gym Loyalty Programs Reward Your Members?
Reward gym members with loyalty programs that build engagement and long-term commitment in the Australian fitness space.
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Management
The value of a single payments and software partner
Working with separate software and billing partners? If any of these challenges are familiar it could be time for change.
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Management
How to increase gym membership prices (and keep members)
Improve profitability. Protect your business. Charge what you deserve. Find out how to raise prices with minimal attrition.
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